Certificate of Completion

What You Learned

• Explain how data-driven organizations outperform competitors and identify the specific analytics capabilities that drive 23x customer acquisition and 19x profitability advantages
• Apply the Balanced Scorecard and OKR frameworks to design metric systems that connect daily activities to strategic objectives across financial, customer, process, and learning dimensions
• Design KPI hierarchies that distinguish vanity metrics from actionable metrics, leading indicators from lagging indicators, and correlation from causation
• Use AI tools for natural language data querying, automated anomaly detection, and predictive analysis to surface insights that manual analysis would miss
• Build executive dashboards that follow the What → Why → What to Do narrative structure and guide decisions instead of just displaying numbers
• Analyze business scenarios using cohort analysis, funnel metrics, and comparative benchmarks to diagnose problems and recommend specific, data-backed actions