Community Management with AI
Use AI to build, engage, moderate, and grow thriving online communities — from automated onboarding and content generation to sentiment analysis and data-driven growth strategies.
What You'll Learn
- Design an AI-powered community strategy with clear goals, target audience definition, and platform selection
- Build automated onboarding sequences that welcome new members, personalize their experience, and drive first engagement
- Create AI-assisted content systems that generate discussion prompts, event ideas, and member spotlights consistently
- Implement AI moderation workflows that detect toxic behavior, enforce guidelines, and escalate appropriately
- Analyze community health using AI-interpreted metrics — engagement rates, retention, churn prediction, and sentiment trends
- Apply crisis management frameworks with AI-drafted communications, conflict resolution protocols, and reputation recovery plans
Course Syllabus
Your community is growing — but your time isn’t. You’re answering the same questions from new members, manually flagging spam, crafting discussion prompts from scratch, and wondering why engagement dropped last week without any clear data to explain it.
Sound familiar? Forrester predicts that 90% of online communities will integrate AI by 2026. The community managers who learn to use AI now will manage thriving communities of thousands. Those who don’t will burn out managing communities of hundreds.
Community Management with AI teaches you to build systems that scale — from AI-powered onboarding that makes every new member feel personally welcomed, to moderation workflows that catch toxic behavior before it poisons your culture, to analytics dashboards that tell you exactly where your community is thriving and where it’s at risk.
What makes this course different
Most community management courses teach you what to do. This course teaches you how to build AI systems that do it at scale — automating the repetitive work so you can focus on the strategic, human-centered work that actually grows communities.
Who this course is for
- Community managers looking to scale their operations without scaling their hours
- Creators and founders building an audience who need community systems from day one
- Social media managers expanding into community-led growth strategies
- Anyone responsible for a Discord server, Slack workspace, Facebook Group, or online forum
Related Skills
Frequently Asked Questions
Do I need to already manage a community to take this course?
No. The course covers both building a community from scratch and optimizing an existing one. If you're planning to launch a community, you'll leave with a complete strategy and systems ready to implement.
Which community platforms does this course cover?
The AI strategies work across all major platforms — Discord, Slack, Circle, Mighty Networks, Facebook Groups, Reddit, forums, and more. You'll learn platform-agnostic principles plus platform-specific tips.
Can AI really handle community moderation?
AI excels at detecting patterns (spam, toxicity, sentiment shifts) and handling routine moderation at scale. But nuanced situations still need human judgment. The course teaches you to build hybrid systems where AI handles volume and humans handle complexity.
Is this course for professional community managers or anyone?
Both. Professional community managers will learn to scale their operations with AI. Creators, founders, and anyone building an audience will learn to manage communities effectively without a dedicated team.