Certificate of Completion
Conflict Management
Certificate of Completion
This certifies that
has successfully completed
Certificate of Completion
This certifies that
has successfully completed
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What You Learned
- Identify the root causes and triggers behind workplace conflicts
- Apply de-escalation techniques to reduce tension in heated situations
- Practice active listening to understand all parties in a dispute
- Design structured approaches for difficult conversations
- Demonstrate mediation skills to help others resolve disagreements
- Build conflict resolution frameworks for recurring workplace issues