Client and Project Communication

Write a weekly project update email to a homeowner:

Project: Kitchen and master bath renovation
Client: David and Lisa Chen
Week 5 of 8

Progress this week:
- Kitchen cabinets installed (100%)
- Countertop template measured, fabrication started (2-week lead time)
- Master bath tile installation started (floor complete, walls 60%)
- Plumbing fixtures ordered (arriving next Tuesday)

Issues:
- Countertop color the Chens selected has a 3-week backorder.
  Alternative: similar color in stock, ready in 2 weeks.
  Need their decision by Friday.

Next week:
- Complete bath tile
- Install bath fixtures when they arrive
- Kitchen backsplash tile
- Paint prep

Tone: warm, professional, transparent. They're nervous about
the timeline. Reassure them we're on track for the original
completion date despite the countertop delay.

Write a budget update for a construction client:

Original contract: $285,000
Approved change orders: $23,500 (3 COs — details below)
  - CO-1: Upgraded flooring ($8,500)
  - CO-2: Added outdoor electrical ($4,000)
  - CO-3: Foundation repair — unforeseen ($11,000)
Current contract value: $308,500

Payments to date: $215,950 (70%)
Remaining: $92,550

Include a breakdown of where we stand vs. original budget.
Tone: transparent and organized. The client appreciates
straightforward numbers.

Draft a professional email explaining an unexpected cost
increase to a client:

Client: Mark and Jennifer Torres
Project: Whole-house renovation

Issue discovered: During demo of the second floor bathroom,
we found significant water damage to the floor joists extending
into the hallway. Three joists need to be sistered, and the
subfloor in a 6x10 area needs replacement.

Additional cost: $6,800
  - Structural repair: $4,200 (labor + materials)
  - New subfloor: $1,800
  - Re-inspection fee: $800

Schedule impact: 2-3 additional days

Why it must be fixed: The damaged joists are load-bearing.
Proceeding without repair is a structural and safety risk.
Building inspector will not pass the framing inspection
without the repair.

Tone: empathetic but direct. They need to understand this
is non-negotiable for safety. Attach photos recommendation.
Include a sentence about how you'll email photos of the
damage separately.

Draft a message to a client about a project delay:

Client: [name]
Project: [type]

Cause: The city building department rescheduled our framing
inspection from Wednesday to next Monday due to inspector
shortage. We cannot close walls until the inspection passes.

Impact: 3-day delay to the overall schedule
New estimated completion: [date] instead of [original date]

What we're doing: I've called the building department to
request an earlier slot. If one opens up, we'll take it.
In the meantime, the crew is working on [other tasks that
don't require the inspection].

Tone: proactive, solution-oriented. Make it clear this is
outside our control but we're actively managing it.

Write an email to coordinate 3 subcontractors for next week:

Electrician (Tom at Sparks Electric):
- Needed: Monday and Tuesday for rough-in
- Must complete before insulation on Wednesday

Plumber (Maria at ProFlow):
- Needed: Monday for bathroom rough-in
- Can work same day as electrician (different areas)

HVAC (Jake at CoolAir):
- Needed: Wednesday morning for ductwork inspection
- Must be done before insulation crew arrives at noon

Include: Start times, what area of the house they'll be in,
what needs to be done before they arrive, and my phone number
for same-day issues.

Draft a professional message to a subcontractor about
performance concerns:

Sub: [company name]
Trade: [type]
Project: [name]

Specific issues:
1. [Date]: Arrived 2 hours late, crew was idle waiting
2. [Date]: Work didn't pass inspection — [specific deficiency]
3. [Date]: No-show, no notification

Impact: Each of these cost me [time/money] and affected the
overall schedule.

What I need: Reliable scheduling and quality work for the
remaining [X] days of this project.

Tone: firm but professional. I want to keep them on the
project but they need to know the standard. Leave the door
open for a productive response.

Write a follow-up email to a client whose project just
finished, asking for a Google review:

Client: [name]
Project: [type], completed [date]
Something they were especially happy about: [specific detail —
the kitchen island, how clean we kept the site, finishing
on time, etc.]

Include:
- Thank them for trusting us with their home
- Reference the specific thing they liked
- A soft ask for a Google review with the direct link
- Mention you'd appreciate referrals if they know anyone
  planning a renovation

Tone: grateful, not pushy. One ask, not a sales pitch.

Write a response to this Google review:

"[paste review]"

If positive: Thank them specifically for what they mentioned.
If negative: Acknowledge the issue, explain what happened
  factually, and offer to make it right.
Keep under 100 words. Sign as [your name], [company].