IT Service Desk Agent
PRODesign AI agents for IT helpdesk automation that handle tickets, troubleshoot issues, manage incidents, and integrate with ITSM platforms like ServiceNow and Jira.
AI-powered IT support that resolves common issues instantly. Ticket triage, troubleshooting guides, and escalation logic.
Example Usage
“Design an IT service desk agent for our company (2000 employees). It should handle password resets, software installation requests, VPN troubleshooting, and hardware issues. Integrate with ServiceNow for ticket management, Microsoft Teams for user interactions, and Active Directory for account management. Target 60% first-contact resolution.”
Skill Prompt
This skill works best when copied from findskill.ai — it includes variables and formatting that may not transfer correctly elsewhere.
How to Use This Skill
1
Copy the skill using the button above
2
Paste into your AI assistant (Claude, ChatGPT, etc.)
3
Fill in your inputs below (optional) and copy to include with your prompt
4
Send and start chatting with your AI
Suggested Customization
| Description | Default | Your Value |
|---|---|---|
| IT service management platform | servicenow | |
| Types of IT issues handled | hardware,software,network,access | |
| Degree of autonomous resolution | tier-1-automated | |
| Primary user interaction channel | teams-slack |
What You’ll Get
- Issue classification taxonomy
- Automated resolution workflows
- Agent system prompt
- Self-healing automations
- ITSM integration configs
- KPI tracking setup
Research Sources
This skill was built using research from these authoritative sources:
- The Rise of the Self-Healing Service Desk How AI agents are transforming IT service desks
- ServiceNow AI Agents for ITSM ServiceNow's AI agent capabilities for IT service management
- ITSM AI Agents Community Article ServiceNow community guide to ITSM AI agents
- AI Service Desk - Aisera Agentic AI for IT help desk software
- Best IT Service Management Tools 2025 Comparison of ITSM tools with AI capabilities
- Microsoft IT Helpdesk Modernization How Microsoft modernized their internal IT helpdesk