Refund Policy Drafter
PROCreate legally compliant refund policies that balance consumer protection with business sustainability across US (ROSCA), EU, UK, and international jurisdictions.
Example Usage
I’m launching a Shopify store selling eco-friendly home goods (pillows, candles, blankets). I want a fair 30-day return policy that protects me from scammers but doesn’t scare away customers. Generate a refund policy that explains when I accept returns, who pays shipping, and what I do about damaged shipments. I sell to US customers only.
Skill Prompt
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How to Use This Skill
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Suggested Customization
| Description | Default | Your Value |
|---|---|---|
| Number of days customers have to initiate returns | 30 | |
| Primary legal jurisdiction for compliance | US | |
| Type of product or service being sold | physical_goods | |
| Extended window for defect claims | 180 | |
| Percentage fee for non-defect returns | 0 | |
| Who pays return shipping costs | customer_pays |
Research Sources
This skill was built using research from these authoritative sources:
- FTC ROSCA Guidelines Official FTC guidance on ROSCA compliance, billing transparency, and refund obligations for online retailers
- EU Digital Content Directive 2019/770 EU law establishing conformity requirements for digital products with 24-month refund windows for defects
- UK Consumer Rights Act 2015 UK statutory framework covering goods/services quality, repair/refund obligations, and burden of proof
- FTC Negative Option Rule (2024 Update) Updated subscription/recurring charge rules including Click-to-Cancel and simplified cancellation requirements
- Stripe Dispute Prevention Documentation Payment processor refund mechanics, fraud prevention, chargeback procedures, and automated refund rules
- Australian Consumer Law (ACCC) Australian standards prohibiting restocking fees for defective items and defining fair return conditions
- Canadian Consumer Protection Act (Ontario) Canadian provincial framework for seller obligations, defect liability, and refund timelines