Support
Get help with FindSkill.ai — account, subscriptions, lessons, and the iOS app.
Need Help?
We’re here to help. Most questions are answered below — if not, email us and we’ll get back to you within 24–48 hours.
Email: support@findskill.ai
Common Issues
Account & Sign-In
- Can’t sign in? Try resetting your password or use a magic link from the sign-in screen.
- Apple / Google sign-in issues? Make sure you’re using the same provider you originally signed up with.
- Want to delete your account? Email support@findskill.ai and we’ll remove your data within 7 days.
Subscriptions & Billing
- iOS subscriptions are managed through Apple. Open Settings → [Your Name] → Subscriptions to manage or cancel.
- Refunds for iOS purchases are handled by Apple: reportaproblem.apple.com.
- Web subscriptions can be managed from your account page.
- Restore Purchases in the iOS app (Profile tab) if your Pro access isn’t showing up.
Lessons & Courses
- Lesson not loading? Pull down to refresh, or check your internet connection.
- Progress not syncing? Make sure you’re signed in on both devices with the same account.
- Certificate not appearing? Complete all lessons in a course, then visit the course detail screen.
iOS App
- Minimum requirement: iOS 18 or later.
- Crashes or bugs? Email us with your device model, iOS version, and what you were doing.
Request a Custom Course
Have a course you’d love us to build? Pro members get 1 custom course every month. Request a custom course.
Response Time
We typically respond within 24–48 hours during business days.
